Refund & Returns Policy

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Overview

Last Updated: 12/05/2023

Thank you for shopping at BlueHorizonGaming.com, owned and operated by Ali. We strive to provide the best products and service to our customers. If you are not entirely satisfied with your purchase, we’re here to help.

Returns:

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please follow these steps:

  1. Contact Us:
    • Send an email to [email protected] with your order number and details of the item you wish to return.
    • Our customer support team will guide you through the return process.
  2. Return Authorization:
    • Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the item.
  3. Packaging:
    • Pack the item securely in its original packaging, including all accessories and documentation that came with it.
  4. Shipping:
    • Ship the item to the address provided with the RA number. Ensure the RA number is visible on the package.
    Note: Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.

Refunds:

Upon receiving your return, we will inspect the item and process your refund. The refund will be issued to the original payment method used during the purchase.

Please allow up to 14 business days for the refund to reflect in your account, depending on your payment provider’s policies.

Conditions:

  • Refunds are applicable only to the cost of the product; shipping costs are non-refundable.
  • The returned item must be in its original condition and packaging.
  • We reserve the right to refuse a refund if the returned item is damaged due to misuse or does not meet our return criteria.

Contact Information:

If you have any questions about our Refunds and Returns Policy, please contact us at [email protected] or write to us at Silicion Oasis, Dubai.

We value your trust in BlueHorizonGaming.com, and we are committed to ensuring a fair and transparent return process for our customers.

Thank you for choosing Ali and BlueHorizonGaming.com.